Returns & Exchanges
We want you to fall in love with your purchase!
We accept returns and exchanges within 30 days of delivery.
Exchange Policy: You will need to cover the cost of the return shipping and replacement item.
Refund Policy: If you would like a refund in the original form of payment, fees will apply.
Once we process your return, we’ll issue your refund. You will receive a refund less return shipping cost (unless you paid for the shipping directly) and restocking fees:
- 25% restocking fee for all returned orders
These fees allow us to keep our prices accessible and artisan partnerships sustainable. Specifically, they help cover the excessive cost to ship items back and manage the inventory. We always want to reduce waste, recycle, and donate where we can, so they help fund initiatives as well.
When sending back a return:
- Items must be in new, undamaged condition. They also must be returned in original, protective packaging to ensure your return arrives safe and sound.
- All items must be unused, unwashed, and in original packaging.
- A return shipping label will be provided.
In the face of the COVID-19 pandemic, we’re working hard to ensure the safety of our customers and our team. If you need assistance returning an item within the 30-day return period, please reach out to us directly at firstname.lastname@example.org
Any questions about the return process? Send us an email at email@example.com—we're always happy to help.